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Keynote Speakers

The EDMSSA announces the Keynote for the 2017 meeting.  John Formica, the “Ex-Disney Guy”, is a highly sought after internationally known speaker, business consultant and author of the top selling book, “Making the Customer Experience Magical Now!-How to Succeed in Business and Beat Out Your Competition Today”. Recently featured in the Virgin Atlantic In-flight Magazine while completing two successful speaking tours in Australia and named “Australia’s Best Customer Experience Coach” by the Melbourne Herald Star, appeared on the NBC Morning Show, FOX, Univision, numerous business journals and Radio, John has inspired audiences with over 2,500 keynotes and seminars throughout the U.S. and all across the globe. Prior to speaking, John acquired over 25 plus years of experience in top management positions with service industry leaders including Walt Disney World Resort®, Hyatt and Hilton Hotels and Sunrise Senior Living. During his 10 years at the Walt Disney World Resort in Orlando, FL, John was selected to manage their top luxury resort properties during Disney’s Resort Division expansion from 4 to 16 hotels and lead his teams to achieve the highest guest satisfaction ratings among all Disney World Resort Hotels. Today, John is “America’s Customer Experience Coach” and leading authority on tourism, hospitality and service industries alike. He has successfully coached hundreds of small businesses and tourism communities to build customer loyalty for life, increase visitors, attract more customers and create “Whistle While You Work” Team Environments.